- Changes to an Order
- Production Time
- Standard Quantities
- Event Dates
- Art charges will be assessed according to time, difficulty, and amount of materials used. Creative Art = $60 per hour.
Estimates are gladly given based on basic mock ups or descriptions.
- Supply art as EPS, AI, PDF, or PSD file. Vector Art is preferred (required for most items). It provides the best quality and allows images to be resized without loss of sharpness and detail. (All fonts must be converted to outlines. If supplying image files, fonts need to be rasterized)
- Provide your Company Name, Your Name, and Your Phone Number in all emails.
- List item(s) to be imprinted.
- Any changes made to an order (by phone) after received at factory must be confirmed in writing, e-mail, or by fax.
NOTE: Changes may delay shipments and charges may apply.
- Orders cancelled during production will be charged for the work completed at the time of cancellation.
- We offer various production times depending on the item, method of decorating and stock availability. The range is from Same Day Service (within the factory) to 90 days for a fully custom product produced overseas.
- Factory production times do not include art preparation time or shipping time.
- Any production time listed on a report is average. Depending on the season, it could be produced much quicker or a little longer than the listed production time.
- Orders requiring rush production time must be clearly designated and Air Shipment must be authorized.
Industry standard quantities shipped can be + or – 10% and billed accordingly unless otherwise specified before ordering.
- Freight is always additional because some clients need it shipped overnight and others require ground service. Any freight estimate given is strictly that…an estimate! UPS and FedX change pricing constantly due to the swings in gas prices.
- All packaging and shipping weights are approximate. They are subject to changes without notice.
- Packaging will vary according to quantities ordered.
- Orders shipped to more than one destination are subject to a charge.
- Must be within 7 days.
- Wearables returns may be subject to restocking fees.
- American Express
Deposits are charged when order is placed and the balance when the product is delivered.
- Your “Event Date” and your “When You Need The Product Date” are different.
- Consider weekends and holidays.
- Shipping days and Production days are always working days; Monday thru Friday.